Tynet EHR Documentation

Comprehensive guides, tutorials, and references for using Tynet EHR software. Find answers to common questions and learn how to maximize your agency's efficiency.

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Getting Started with Tynet EHR

Quick Start

New to Tynet EHR? Follow this guide to set up your agency and start using the platform efficiently.

Initial Setup

To begin using Tynet EHR for your home health or hospice agency, follow these steps:

  1. Account Activation: After signing up, check your email for activation link and credentials
  2. Agency Configuration: Set up your agency details including name, address, NPI, and tax ID
  3. User Roles Setup: Configure administrator, clinician, scheduler, and billing roles
  4. Compliance Settings: Configure state-specific EVV, OASIS-E, and billing requirements
  5. Import Existing Data: Upload patient records, staff information, and schedules

Quick Links

Watch Setup Tutorial Download Checklist Setup Guide PDF

Admin Console

Access the admin console to manage users, permissions, and agency settings. Available at /admin after login.

Mobile App Setup

Download the Tynet EHR mobile app from App Store or Google Play. Use agency code provided during setup.

Data Migration

Contact support for assistance with migrating data from your previous EHR system. We support CSV, XML, and HL7 formats.

User Management

Learn how to create, manage, and configure user accounts for your agency staff.

Creating New Users

Administrators can add new users through the User Management panel:

# Navigate to: Admin > Users > Add New User
# Required fields:
- First Name
- Last Name
- Email Address
- User Role
- License/Certification Number (for clinicians)
# Optional fields:
- Phone Number
- Specialty
- Office Location
- Supervisor Assignment

User Roles and Permissions

Role Permissions Access Level
Administrator Full system access, user management, billing, reports Full
Clinical Manager Patient charts, scheduling, OASIS-E review, staff assignment High
Clinician Patient documentation, visit notes, assessments Medium
Scheduler Visit scheduling, calendar management, staff assignment Medium
Billing Specialist Claims submission, payment posting, reports Medium
Read-Only View reports, patient lists, schedules (no editing) Limited

Important Security Note

Ensure each user has appropriate permissions based on their role. Regular audits of user access are recommended for HIPAA compliance.

OASIS-E Documentation Guide

Complete guide to using OASIS-E assessment tools in Tynet EHR for home health agencies.

Starting an OASIS-E Assessment

  1. Navigate to Patient Chart > Assessments
  2. Click "New OASIS-E Assessment"
  3. Select assessment type: Start of Care, Resumption of Care, Recertification, or Discharge
  4. Complete required demographic information
  5. Progress through sections using the navigation sidebar

Key OASIS-E Sections

Section A: Administrative

Patient demographics, referral information, and payment source data.

Section B: Hearing, Speech, Vision

Functional hearing, speech, and vision assessment tools.

Section C: Cognitive Patterns

BIMS, CAM, pain assessment, and behavioral evaluation.

Section GG: Functional Abilities

Self-care and mobility assessment at admission and discharge.

Common Validation Errors

Error Code Description Solution
OAS-E001 Missing required demographic data Complete all fields in Section A
OAS-E005 Inconsistent dates Verify M0090 dates match referral
OAS-E012 Missing GG functional scores Complete Section GG items
OAS-E018 Clinical inconsistency detected Review related clinical items

EVV Implementation Guide

Electronic Visit Verification setup and usage for home care agencies.

Mobile App Setup for EVV

  1. Download Tynet EHR Mobile from App Store or Google Play
  2. Login with credentials provided by administrator
  3. Enable location services (required for GPS verification)
  4. Allow camera access (for photo verification if configured)
  5. Test check-in/check-out with a sample visit

State-Specific Requirements

State Implementation Date Required Data Points Tynet Configuration
Texas Active 6-point verification TX-EVV Profile
California 2026-07-01 GPS + Telephony CA-EVV Profile
New York Active 5-point verification NY-EVV Profile
Florida 2026-10-01 Biometric optional FL-EVV Profile

EVV Best Practices

Train staff to verify visits immediately upon arrival and departure. Enable automatic alerts for missed verifications. Regularly review EVV compliance reports.

Frequently Asked Questions

How do I reset my password?

Click "Forgot Password" on the login page. Enter your email address and follow the instructions sent to your inbox. Password reset links expire after 24 hours for security.

Can I use Tynet EHR on multiple devices?

Yes, Tynet EHR supports simultaneous access from web browsers, iOS, and Android devices. For security, you may be prompted for two-factor authentication when logging in from a new device.

How do I submit a CMS-1500 claim?

  1. Navigate to Billing > Claims Management
  2. Select the patient and date range
  3. Review and verify charges
  4. Click "Generate CMS-1500"
  5. Review the claim form
  6. Click "Submit Electronically" or "Print for Mailing"

What training resources are available?

We offer multiple training options:

  • Live webinar training (weekly schedule)
  • Video tutorials in our knowledge base
  • One-on-one training sessions
  • Printed user guides and cheat sheets
  • 24/7 access to online documentation

How do I contact technical support?

Technical support is available:

  • Phone: 1-800-123-4567 (24/7 for critical issues)
  • Email: support@tynetehr.com
  • Live Chat: Available within the application
  • Support Portal: Submit tickets at support.tynetehr.com

Average response time: 15 minutes for critical issues, 2 hours for standard requests.