Support Center

To reset your password:

1. Click "Forgot Password" on the login page
2. Enter your email address associated with your account
3. Check your email for the password reset link (check spam folder)
4. Click the link and enter your new password (minimum 12 characters with special characters)
5. Log in with your new credentials

Note: Password reset links expire after 2 hours for security.

Our standard support hours are:

• Phone Support: Monday-Friday, 7:00 AM - 7:00 PM EST
• Live Chat: Monday-Friday, 8:00 AM - 6:00 PM EST
• Email Support: 24/7 with responses within 4 hours during business hours
• Emergency Support: 24/7 for critical system outages (call 1-800-911-HELP)

Extended support hours are available for Enterprise clients.

To submit a CMS-1500 claim:

1. Navigate to Billing > Claims Management
2. Select the patient and date range for services
3. Review and verify all charges and documentation
4. Click "Generate CMS-1500" to create the claim form
5. Review the generated form for accuracy
6. Click "Submit Electronically" for electronic submission or "Print for Mailing"
7. Track claim status in the Claims Management dashboard

Pro Tip: Enable automatic claim validation to catch errors before submission.

EVV setup involves these steps:

1. Configure EVV settings in Admin > EVV Configuration
2. Select your state's requirements (GPS, telephony, biometric)
3. Assign mobile devices or install the Tynet EHR Mobile app on caregivers' smartphones
4. Train caregivers on check-in/check-out procedures
5. Set up automatic alerts for missed verifications
6. Test with a few caregivers before full rollout
7. Monitor compliance reports in the EVV dashboard

We provide state-specific EVV setup guides for all 50 states.

We offer multiple training options:

• Live Webinars: Weekly schedule covering all major features
• Video Tutorials: 200+ videos in our knowledge base
• One-on-One Training: Personalized sessions with our training specialists
• On-site Training: For Enterprise clients (additional fee)
• Documentation: Comprehensive user guides and cheat sheets
• Certification Program: Become a Tynet EHR Certified User

All training materials are available 24/7 in our support portal.